Subject: Tech Support Candidate - Anees Ahmad
From: Anees Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:50:34 -0500

| | Tech Support Test

Name | Anees Ahmad
E-mail | [email-masked]
Phone Number | (+91) 7011457654
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel ltd | Network engineer | | 30000
Previous Employer 1 | Oz infotech pvt ltd | Network and system engineer | 22march20 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Ist we check internet is working or not if not than we check ethernet cable is connected properly .if internet working fine than we checked ethernet properties may  be DHCP ip is getting or not .
Or enable disable the ethernet device .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st on the bluetooth both device's than in mobile to go the pairing option and find the bluetooth speaker  and pair with .
What according to you makes you a good candidate for customer service or technical support job? | In my according those candidates listen carefully the client issue and than softly provide the best resulution
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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