Subject: Tech Support Candidate - Sanjeev Kumar
From: Sanjeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:45:34 -0500

| | Tech Support Test

Name | Sanjeev Kumar
E-mail | [email-masked]
Phone Number | (+91) 8988012268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dashrath puri
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Net connect pvt Ltd | Desktop support | N/A | 2.10k
Previous Employer 1 | Itcons pvt Ltd | IT support | 27 feb 2019 | 1.90k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check internet connection.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we Need to on Bluetooth in our mobile, then trun on Bluetooth speaker after that select Bluetooth speaker name and then click connect.
What according to you makes you a good candidate for customer service or technical support job? | Knowledge, communication and behavior
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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