Subject: Tech Support Candidate - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:37:01 -0500

| | Tech Support Test

Name | Alok Kumar
E-mail | [email-masked]
Phone Number | (91) 7903867006
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kingsway camp
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | V care call center pvt ltd | Cce | October2012 | 25000
Previous Employer 2 | Guardian Bpo services pvt ltd | Senior Tech Support Agent | May 2018 | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check the internet is working properly or not .Then I'll troubleshoot the modem and restart the computer .if it doesn't work , I'll try to remove cookies and then I'll scan for any threat available.  Finally I'll uninstall the browser and reinstall  , by doing this the problem should be fixed .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth of speaker . 2  open bluetooth of mobile phone .3 search for bluetooth speakers availability. 4 press connect on mobile and if there is a password  the we will enter that and device will get connected.
What according to you makes you a good candidate for customer service or technical support job? | I'm well aware with customer  service culture as I have worked more than 3 years in the same .  I'm a good listener.  I use to complete the task in the given TAT.  I have done 3 technical  courses,  so it helps me to support customers technically.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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