Subject: Tech Support Candidate - Shahid Ansari
From: Shahid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:32:12 -0500

| | Tech Support Test

Name | Shahid Ansari
E-mail | [email-masked]
Phone Number | (+91) 9769879153
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP
VC,Software maintenance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT services | Customer Support Engineer | Currently working |
Previous Employer 1 | HCL Infosystem | Associate | August 2018 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-will be check lan, and routable IP.
2- will be check domain proxy setting.
3- will be check account related issue Like, Account expire, have internet access or not on same account

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need Both device Bluetooth on, and than manually need to connect by Phone.
What according to you makes you a good candidate for customer service or technical support job? | Technically Good
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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