Subject: Tech Support Candidate - Ashish Bhatnagar
From: Ashish Bhatnagar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:30:22 -0500

| | Tech Support Test

Name | Ashish Bhatnagar
E-mail | [email-masked]
Phone Number | (91) 9990067542
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhra,Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Shri Vinayak Screens Pvt. Ltd | Network Admin | | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will read the error shown and then troubleshoot according to the error displayed.

There can be various types of problems.
1) DNS Problem
2) Ip conflict problem
3) Internet Setting (Proxy server)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on Bluetooth on your Bluetooth Speaker
2) Put your Bluetooth speaker in pairing mode
3) Open Bluetooth setting in your phone
4) Select Add new device
5) Select the Bluetooth speaker in add new device
6) If you get a Security prompt , Select pair while matching it with Bluetooth Speaker

Now your Bluetooth speaker is connected with your phone

What according to you makes you a good candidate for customer service or technical support job?

The one who never gives up.

Good communication skills
keen to do any difficult type of Technical job

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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