Subject: Re: LSM Joining Case Test - Abhishek Bhandari
From: Abhishek Bhandari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:18:50 -0500

| | LSM Joining Case Test

Name | Abhishek Bhandari
E-mail | [email-masked]
Phone Number | (91) 8130548264
Which blurb would you select? | Blurb 2

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

Customer are always looking for the positive answer from seller ends and that answer is 100% suitable and perfect for the question asked by the customer.

Further, I'll write to the customer;

Kindly confirm your details on the same mail so we can proceed with your request.

Thanks for contacting us for more info you should contact our below mentioned customer service number 24*7.

Thanking you
XYZ
18002545987

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

One major difference between good and great customer service is how to handle the customer.
For example a customer is not happy with the services of a company. So he marked a mail to the customer support.
Now, here you can see the difference.

First agent will share the customer experience with the support team and FYI to all the head concerns which had happened with the customer.

On the other hand, there are another agent who will the share the same customer experience with the support team and FYI to all the head concerns which had happened with the customer. Besides that he'll offer a coupon to that customer as a goodwill gesture or make a good image about company infront of a customer which can makes a customer experience great.

That's a difference between a good and great customer service.

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