Subject: Tech Support Candidate - Ilavarasan s
From: Ilavarasan s <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:16:26 -0500

| | Tech Support Test

Name | Ilavarasan s
E-mail | [email-masked]
Phone Number | (+91) 7904646993
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genius consultancy | rim support Engg-l2 | Current | 10000
Previous Employer 1 | Accord tech pvt ltd | desktop support Engg--l1 | May-2019 | 8000
Previous Employer 2 | Na | na | na | na

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1: Check whether the system is connected with network.
Step2: Check whether the system proxy settings are correct.
Step3: Check whether the system is in perticular Domain related to the site.
Step4: Ensure that anti-Vitus application is not blocking the site.
Step5: Disable the pop-up blocker

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Switch on the Bluetooth device
Step 2: Switch on blutoth in mobile phone
Step 3: Search for pairing device name(Bluetooth device) in mobile phone
Step4: Click on pairing device and connect

What according to you makes you a good candidate for customer service or technical support job?

1. Patience while listening user problems
2. Good listening skills
3. Multi tasking abilities
4. Consutomer satisfaction endurance
5. Time management
6. Commitment to the work

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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