Subject: Tech Support Candidate - Rishi Kant Singh Rishi Kant
From: Rishi Kant Singh Rishi Kant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:16:03 -0500

| | Tech Support Test

Name | Rishi Kant Singh Rishi Kant
E-mail | [email-masked]
Phone Number | (+91) 8880698430
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gajiabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Dowson Technology | Service engineer | Feb 2020 | 14000
Previous Employer 2 | Concentrix India Pvt ltd | Technical support executive | June 2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step1.ask customer to check with different URL.
Step2.if still problem persists,ask customer to clear cache and cookies from browser settings.
Step3.ask to check with other internet connection options.
Step4.try to open same URL in different browser.
Step5. Reset the browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth of phone.
2.search and scan for available devices.
3.Turn on speaker Bluetooth switch.
4.pair the device and follow onscreen message.

What according to you makes you a good candidate for customer service or technical support job? | I have prior experience in this field. I am technical good at supporting customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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