Subject: Tech Support Candidate - Lokesh Kumar
From: Lokesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:11:41 -0500

| | Tech Support Test

Name | Lokesh Kumar
E-mail | [email-masked]
Phone Number | (91) 9958929454
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Orient Technology | | |
Previous Employer 1 | Avon tube tech | | |
Previous Employer 2 | Parth technical | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First I will check my internet connection is it working or not.
2. If internet working than cross check with other websites.
3. I will also try with another browser like iam using Google Chrome than I will try Mozila Firefox.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First I will on mobile my bluetooth.
2. Than I will scan bluetooth list and pair with tha name of bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Iam a good listener with patience.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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