Subject: Tech Support Candidate - kenaz gesimon
From: kenaz gesimon <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:11:17 -0500

| | Tech Support Test

Name | kenaz gesimon
E-mail | [email-masked]
Phone Number | (+91) 9894422052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Puducherry
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Python, Mongodb, Flask

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pinnacle Seven Technologies | Technical support Engineer | Oct, 2019 | 20000
Previous Employer 1 | Sutherland Global Technologies | Email Specialist | june,2018 | 15000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: Will check whether the Internet is connect.
Step 2: If connected will check the speed of the Internet connection.
Step 3: If i get time out error, I should close the page and open the page again
Step 4: If still I get the same error, I need to update the browser which I am using.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Make sure that the Bluetooth is ON, on both Speaker and Mobile Phone.
Step 2: I need to check on my Mobile phone whether my Bluetooth speaker's name is there on nearby scan list (Mobile's Bluetooth list)
Step 3: If I see the name I need to click on the name and make it pair.

What according to you makes you a good candidate for customer service or technical support job? | I am very good in helping people from what knowledge I have got. I love the smile they get when their problem is resolved. And I have experience in that.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |