Subject: Tech Support Candidate - DEEPAK Chauhan
From: DEEPAK Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:07:41 -0500

| | Tech Support Test

Name | DEEPAK Chauhan
E-mail | [email-masked]
Phone Number | (+91) 9871950743
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon, Haryana
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Advanced
Speakers & Audio
As a Dell Service Technician I am confident in my Hardware and Software skills for Dell Laptop and Desktop

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vihaan Infotech | Dell Service Technician | Working | 15000
Previous Employer 1 | Smart Infosystems | Dell Service Technician | 6 June 2020 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I'll check what type of error it is, is it the error of a bad Internet connection then I'll troubleshoot according to that but if it is error for my Browser's privacy policy then I have to change my privacy policy but if the error is of that particular website's server which is not responding to my browser then I'll troubleshoot accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of all turn ON the bluetooth speaker then go to bluetooth settings of your mobile phone and turn it on then after turning ON the bluetooth of your phone you can see the bluetooth device available nearby , then search for the bluetooth speakers and tap on name of the bluetooth speaker to pair it  with your mobile phone after the pairing you have to again click on the name of the bluetooth speakers and now you are connected
What according to you makes you a good candidate for customer service or technical support job? | As a Dell Service Technician I am facing different types of users with their different types of problems on the feild on daily basis and due to which I am well experienced how to handle any person with their problems, whether it is hardware or software, I can deal with it Swiftly
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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