Subject: Tech Support Candidate - Ankit Kumar
From: Ankit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 08:01:38 -0500

| | Tech Support Test

Name | Ankit Kumar
E-mail | [email-masked]
Phone Number | (91) 6392147268
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i Infotech | Desktop support | Na | 15700
Previous Employer 1 | Eagle information system Pvt Ltd | Desktop support Engineer | Na | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check website url correct and also check this website url have access in network or not, then we check proxy of my computer, if not open then we contact with network team .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First open bluetooth speaker then after open mobile blutooth then speaker blutooth connection showing click on speaker bluetooth name after pairing and connect
What according to you makes you a good candidate for customer service or technical support job? | We have basic knowledge of computer and troubleshooting skills according to problem provide good solution.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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