Subject: Tech Support Candidate - NIKHIL KASHYAP Nikhil
From: NIKHIL KASHYAP Nikhil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:57:43 -0500

| | Tech Support Test

Name | NIKHIL KASHYAP Nikhil
E-mail | [email-masked]
Phone Number | (91) 9319282420
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxminagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | 3i infotech | Desktop engineer | | 30300
Previous Employer 1 | Vayam info | Desktop engineer | | 20000
Previous Employer 2 | Vsure | Desktop engineer | | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Firstly check internet connection.
2.if internet is ok then delete the cache memory and then close the browser and again open.
3.you can also check on phone NDTV website is working or not because many times website are really down.
These are the main steps.you can also check you have permission or not to open NDTV website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.switch on your bluetooth in speaker.
2.go to mobile search bluetooth device in settings.
3.pair the exact device.

What according to you makes you a good candidate for customer service or technical support job?

1.Behaviour.
2.work in limited resources.
3.Follow up if your task is not completed.
4.Technical knowledge should be good.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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