Subject: Tech Support Candidate - Vivekanand Dhondiyal
From: Vivekanand Dhondiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:57:00 -0500

| | Tech Support Test

Name | Vivekanand Dhondiyal
E-mail | [email-masked]
Phone Number | (+91) 8381888101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | DSM Infocom Pvt Ltd | NOC Engineer L1 | Currently working | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check if the ethernet cable is properly connected or not.
Second i check if issue is with only my system or with other users also.
If the issue occurred with other users also then i will try to open website after some time.
If the issue occurred with me only then i will restart my system,
If the issue persists then i reset the browser..
If the issue occurred again then i will try to open website with another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Slide Down notification panel
Tap on bluetooth icon
Search for nearby devices.
Select bluetooth speaker.
Pair with it.
Play the desired music on it

What according to you makes you a good candidate for customer service or technical support job?

I enjoy being working as a technical support Engineer, i gain knowledge about the issue occurred with a customer in day to day life and i will try my best to give resolution to them alongwith facing the issue if it comes to me First time..

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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