Subject: Tech Support Candidate - ASHFAQUE ALAM
From: ASHFAQUE ALAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:42:31 -0500

| | Tech Support Test

Name | ASHFAQUE ALAM
E-mail | [email-masked]
Phone Number | (91) 7004007077
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Katihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IPT | Desktop support engineer | |
Previous Employer 1 | Katihar Medical College | Computer Operator | |
Previous Employer 2 | Wipro Ltd | Application Support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all i will find that what type of error shows ? And i will check my internet connectivity, if internet connection is available then i will try to open mentioned website . If still not open the same then i will check it with another pc or browser
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Power on the Bluetooth speaker- and open Bluetooth application on mobile phone and i will search the available Bluetooth device nearby the mobile, and find that Bluetooth speaker name and i will try to pair this with my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I am very comfortable with technical support job as well as customer service

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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