Subject: Tech Support Candidate - Aditya Kumar Dhingan
From: Aditya Kumar Dhingan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:40:41 -0500

| | Tech Support Test

Name | Aditya Kumar Dhingan
E-mail | [email-masked]
Phone Number | (+91) 9818323752
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vaishali, Gzb.
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mercer | Senior Operatins Analyst | NA | 21K
Previous Employer 1 | Vayam Info solutions | Technical Executive | 16 Jan 2018 | 15 K
Previous Employer 2 | Green Apple Computers | Network Engineer | 28 Mar 2017 | 10 K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the internet cable whether it is properly connected if connected through LAN otherwise wifi router if connected through wifi. Then power connections. And if still issue persists I will check whether other websites are opening for example google or you tube etc. If still issue persists I will contact my ISP.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to turn on bluetooth on our mobile phone. Then it will scan for devices. Then select the desired device and then we need to pair it with the device.
What according to you makes you a good candidate for customer service or technical support job? | I have a technical background and I am a quick learner. Also I have the above experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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