Subject: Tech Support Candidate - sunil kumar
From: sunil kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:40:43 -0500

| | Tech Support Test

Name | sunil kumar
E-mail | [email-masked]
Phone Number | (91) 9582402136
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | south delhi ( sangam vihar )
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | quess corp Limited | senior engineer | 21 january | 21500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

if there is error in site opening we will add https://
before www.ndtv.com

Please list the steps to connect a Bluetooth speaker to your mobile phone.

firs  turn on speaker's blue tooth
then go to mobile  phone home screen to setting
to blue tooth  then turn it on  blue tooth there will be all blue tooth device present then connect

What according to you makes you a good candidate for customer service or technical support job? | experice can make good candidate for   technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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