Subject: Tech Support Candidate - Anjali Sinha
From: Anjali Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:36:31 -0500

| | Tech Support Test

Name | Anjali Sinha
E-mail | [email-masked]
Phone Number | (+91) 7355144210
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant technology and solutions | Project engineer | | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check for the internet connectivity by opening any other website, if it's working fine or not. If not I will fix the internet connection else I will follow the basic troubleshooting part by clearing the cookies and cache file and rebooting the system.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly I will go to settings of the mobile phone, tap on bluetooth option. Turn on the bluetooth. A list of available devices will appear. If the speaker is not listed, press the button on the speaker  that makes it discoverable, pair the devices.
What according to you makes you a good candidate for customer service or technical support job? | For a good candidature - communication skills, problem-solving skills and passion for customer service is really important. Also past experience for current role is also a major aspect.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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