Subject: Tech Support Candidate - Diwakar Pandey
From: Diwakar Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:36:08 -0500

| | Tech Support Test

Name | Diwakar Pandey
E-mail | [email-masked]
Phone Number | (+91) 7895636147
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad Gujarat
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Outlook office365 and active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Progressive infotech | Service desk Engineer | Notice period 30 days | 20k
Previous Employer 1 | ASM Enterprise solutions | Helpdesk engineer | 17-june-2020 | 16.5k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly will check destination IP for the perticular website through the mslook up after then I will ping the IP if IP is getting R.T.O(request time out) then I will do the tracet if still ip not responding it mean access issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the bluetooth of mobile.
2. Then selet particular device name and try to pair
3.  Once pairing is completed than bluetooth speaker will contact to the phone.

What according to you makes you a good candidate for customer service or technical support job?

1.Most important thing is Listening- It means just listen carefully what customer is telling once customer complete their issue then we can give him/her a proper solution.
2. Behaviour- whenever you are commenting with customer don't use any negative words.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |