Subject: Tech Support Candidate - Mohd Mudassir Mudassir
From: Mohd Mudassir Mudassir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:33:35 -0500

| | Tech Support Test

Name | Mohd Mudassir Mudassir
E-mail | [email-masked]
Phone Number | (80773) 31404
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT | Associate Helpdesk support | Currently working | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- I will try to check with a different browser if I'm able to open the website or not
Step 2- I will clear the browsing history cache and cookies
Step 3 - Restart the computer
Step 4 - If that helps it would be good otherwise I'll check with the website support and see if there is any outage

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the Bluetooth
Pair the device
Enter the password
Bluetooth speaker would be connected

What according to you makes you a good candidate for customer service or technical support job?

I'm working with the US bank technical support
I've good csat ratio
Customer enjoys talking to me and ask me to support in future if they face any issue
This makes me more confident and motivated while doing job

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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