Subject: Tech Support Candidate - Subham Mishra
From: Subham Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:17:14 -0500

| | Tech Support Test

Name | Subham Mishra
E-mail | [email-masked]
Phone Number | (91) 7209973397
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Shivam Infocom | Engineer | 23/12/19 | 26000
Previous Employer 2 | Vihaan Networks Limited | Engineer | 28/09/19 |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Check URL property.
Check internet connectivity
Check Network connection such as Wifi, Cables.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable Bluetooth connection of Speaker.
On the Bluetooth connectivity of phone.
Search for nearby available devices.
Pair the speaker with phone.

What according to you makes you a good candidate for customer service or technical support job? | I have experience in handling remote support to field engineers. Can communicate with the customers fluently. And i have done the A+ as well as CCNA course which will help to deal with Technical problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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