Subject: Tech Support Candidate - Manish Kumar
From: Manish Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 07:09:05 -0500

| | Tech Support Test

Name | Manish Kumar
E-mail | [email-masked]
Phone Number | (91) 8699933352
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EVRY | System Engineer | 90 days | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.check if i am able to open another website like google.com or not.
2.if not then i will check the wifi or LAN connection if that is properly connected or not.
3.further i will check with another device having the same internet connection, if i am able to connect from that device or not.
4.if yes, then i will reconfigure the wifi or LAN settings on my device and then check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. turn on the bluetooth speaker first and make sure that it is waiting to get connected.
2.turn the bluetooth device on the mobile phone by going into the settings.
3. in the settings, select the bluetooth speaker device to connect to it.

What according to you makes you a good candidate for customer service or technical support job?

1. good communication skill.
2. manage critical situations.
3. keep the information transparent as possible as much.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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