Subject: Tech Support Candidate - Shantanu Pathak
From: Shantanu Pathak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:34:23 -0500

| | Tech Support Test

Name | Shantanu Pathak
E-mail | [email-masked]
Phone Number | (+91) 7824350600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jaipur,Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Raamaya Technologies | Azure Stack Admin | 31-01-2021 | 32800
Previous Employer 1 | Savitri Telecom Solution | Sr. Engineer | 15-04-2020 | 20984
Previous Employer 2 | Fracton Technologies | Site Integration Engineer | 13-07-2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check the error code displayed on browser, and take the appropriate steps.
2. If the issue is with network connectivity check for IPv4 details, network cable, and network adapters settings.
3.Check for proper DNS values porvided.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on mobile bluetooth, turn on bluetooth device.
2.Search for bluetooth device in the phone's bluetooth settings and connect and approve the pairing code.

What according to you makes you a good candidate for customer service or technical support job?

Highly and timely responsiveness.
Good hands on experience on various servers like Dell EMC HP.
Good communication skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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