Subject: Tech Support Candidate - Abhishek Sharma
From: Abhishek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:04:59 -0500

| | Tech Support Test

Name | Abhishek Sharma
E-mail | [email-masked]
Phone Number | (91) 9716543972
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara, near by Indrapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | US technology | Technical support Engineer | 9th October, 2020 | 25.5
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we check the internet connection.
Second we need to update the browser.
Third we need to clear history n cache.
Fourth we need to check on another browser.
Fifth we can check the proxy...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Turn on the bluetooth on your phone and as well as on your bluetooth speaker.
Second pair the device on your mobile then it will connect and you can use bluetooth speaker and run songs etc.

What according to you makes you a good candidate for customer service or technical support job? | I love to interact with people. I am working as a volunteer for Human Kind and for animals too. I have technical knowledge and like to solve the issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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