Subject: Tech Support Candidate - Yogender Thakur
From: Yogender Thakur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 06:00:40 -0500

| | Tech Support Test

Name | Yogender Thakur
E-mail | [email-masked]
Phone Number | (91) 9716555101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP
Active directory and server roles Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland Ltd. | EUS Engineer | | 17250
Previous Employer 1 | Vinayak compserve ltd. | Desktop support engineer | 14 May 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly We need to check whether LAN cable or wifi is connected properly or not then we can check our ip address as well to confirm the internet connectivity. If user is in domain then we can check the proxy address and do user have internet access or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On the Bluetooth Speaker
Turn On the Bluetooth of my Phone
Then My phone try to discover nearby Bluetooth speaker on the same page and then i need to choose my Bluetooth speaker which is showed on my phone.

What according to you makes you a good candidate for customer service or technical support job?

Should be good in technical and communication as well.
Need patience to handle the client politely.
Customer Satisfaction must be 95% Plus

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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