Subject: Tech Support Candidate - Abhishek Shukla
From: Abhishek Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 05:46:56 -0500

| | Tech Support Test

Name | Abhishek Shukla
E-mail | [email-masked]
Phone Number | (+91) 7973034946
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro technologies | Desktop support L2 | NA | 13000
Previous Employer 1 | Corporate infotech Pvt ltd | Desktop support L1 | 24Aug 2019 | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First that I will check my internet connection,then is ok,we are clear my history on my browser then it's ok and restart my system.then search the url
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open our Bluetooth in mobile and laptop/desktop then pair the Bluetooth in mobile and laptop desktop.
What according to you makes you a good candidate for customer service or technical support job? | I support by mail and remote also. I will handle any user in technical support.i have provideing soulation in asap.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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