Subject: Tech Support Candidate - Rajneesh Sharma
From: Rajneesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jan 2021 01:38:38 -0500

| | Tech Support Test

Name | Rajneesh Sharma
E-mail | [email-masked]
Phone Number | (88945) 60534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | south Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Oceaneering International Services Limited | Support Analyst | 28th of december | 40000
Previous Employer 1 | Samson Software technology | Sr Excutive | |
Previous Employer 2 | Webonflex Marketing Pvt Ltd | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Internet setting.

Browser reset

Try different browser.

Ip release renew.

winshock reset

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth on both device and search for the available device on then we need to select the available device and connect with that using the passcode.

What according to you makes you a good candidate for customer service or technical support job? | Better understaning on customer issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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