Subject: Tech Support Candidate - Rahul kumar Upadhyay
From: Rahul kumar Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jan 2021 12:34:51 -0500

| | Tech Support Test

Name | Rahul kumar Upadhyay
E-mail | [email-masked]
Phone Number | (91) 8295474911
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Technomed systems | Service Engineer | NA | 20000
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Check Internet Connectivity.
2.Delete  history of browser.
3.Restart/ Reboot System.
4.After following above three points site is still not opening then either system is not having rights to open the site or site is under maintenance/block.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch On Bluetooth speaker.
2. Open Bluetooth option in Mobile phone settings.
3. Start pairing with Bluetooth speaker option when it appears in mobile phone.
4.After pairing is completed Bluetooth speaker will connect successfully with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I have required experience in resolving queries of customers and as I am in technical profile, so this makes me an appropriate candidate for the job.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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