Subject: Tech Support Candidate - krishan kumar
From: krishan kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jan 2021 09:54:42 -0500

| | Tech Support Test

Name | krishan kumar
E-mail | [email-masked]
Phone Number | (91) 8920887493
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | na | na | na | na
Previous Employer 1 | cy future india pvt ltd | senior cce | 22 march 2020 | 22000
Previous Employer 2 | cogent e services | CCE | dec 2018 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first of all, I will check the internet connection and his data balance if it is ok then it may browser cache issue,
I'll clear all or restart my computer

Please list the steps to connect a Bluetooth speaker to your mobile phone. | switch on both Bluetooth and pair the speaker with help of a mobile phone
What according to you makes you a good candidate for customer service or technical support job? | best and perfect service in a short time with customer satisfaction
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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