Subject: Tech Support Candidate - Vandana Kumari
From: Vandana Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 1 Jan 2021 02:54:19 -0500

| | Tech Support Test

Name | Vandana Kumari
E-mail | [email-masked]
Phone Number | (+91) 9060566244
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida sector 134
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IndiaMART | Associate | | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following should be the order to debug the above problem statement

Step 1 Check Internet Connection
Step 2 Check adblocker in browser
Step 3 Check whether browser is allowing cookies or not in case www.ndtv.com might need cookies to function properly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 Make sure bluetooth is on in Mobile and speaker both
Step 2 Check whether, bluetooth in Mobile is visible to all the device
Step 3 Search bluetooth speaker in Mobile phone
Step 4 Connect and input passcode if necessary

What according to you makes you a good candidate for customer service or technical support job?

During my work tenure I have learnt to handle customer queries with utmost care and resolved their issue systematically at the same time communicated them in simplest way. I possess good communication skills, understands customer issue before taking any action. I have also displayed empathy during conversation which helped me to get along and build rapport in a constructive manner

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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