Subject: Tech Support Candidate - Rohit Kumar Dangi
From: Rohit Kumar Dangi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 08:40:48 -0500

| | Tech Support Test

Name | Rohit Kumar Dangi
E-mail | [email-masked]
Phone Number | (91) 8708422548
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Azure Administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Parexel International | IT Support Specialist | Currently working | 30000
Previous Employer 1 | Concentrix Daksh India Pvt Ltd | Practictioner | 31 May 2015 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will re-check the URL. Then I will take a look at the error message. The website might not open due to internet connectivity issue , a browser issue or the server issue. Once the root cause is identified by reading the error message , I will take further action accordingly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all I will make sure that the bluetooth speakers are switched on and are ready to connect.
The I will turn on my bluetooth in the mobile phone by tapping the icon in the notification or go to settings and then turn on. Also will make sure that no other device is already connected via bluetooth of the mobile phone

What according to you makes you a good candidate for customer service or technical support job? | Excellent soft skills , good command over the language and an average technical skills are a must for the customer service profile
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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