Subject: Tech Support Candidate - Vishal Pawar
From: Vishal Pawar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 31 Dec 2020 01:42:25 -0500

| | Tech Support Test

Name | Vishal Pawar
E-mail | [email-masked]
Phone Number | (91) 8076532757
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 73 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Customer Executive | Currently working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, refresh the webpage and try open the webpage.

After that check if the wifi router is working properly, otherwise reboot the wifi router once and then try again.

If the user has ethernet or fibre connection, the user must make sure the cables are connected properly.

If the user is still not able to open the webpage then, user must contact the service provider to resolve the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all, turn on the bluetooth speaker, the Bluetooth in the speaker gets automatically turn on.

Secondly, turn on the Bluetooth on the mobile phone.

Then , pair the Bluetooth by matching the PINs.

After, pairing both the devices stand connected via Bluetooth.

What according to you makes you a good candidate for customer service or technical support job? | I have got excellent communication skills in both the languages i.e Hindi and English,  and i possess the necessary skills and temperament to get the job done.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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