Subject: Tech Support Candidate - Mehboob Ahmad
From: Mehboob Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 14:30:17 -0500

| | Tech Support Test

Name | Mehboob Ahmad
E-mail | [email-masked]
Phone Number | (91) 9953486082
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kalkaji, South Delhi-110019
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Saburi TLC | Senior Solution Engineer | Jul-2020 | 33.5K
Previous Employer 1 | FIS Global Business Solution India PVT LTD | Senior Executive | July 2019 | 28K
Previous Employer 2 | Wipro LTD | Senior Associate | Dec 2012 | 20K

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First close the browser window and open new one, if it repeats the same error open different browser and check.
2. If a particular browser is creating a problem not others, then there is a problem in the browser.
3. Refresh or reset the browser, remove any extension.
4. If all browsers have same issue, then there is a problem with particular website. Either website is down or other problem.
5. Try to ping website to know status.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Enable bluetooth of your device and speaker, search for device in the list. If you see your bluetooth speaker name in the search list tap connect.
What according to you makes you a good candidate for customer service or technical support job? | Effective communication, soft and listening skills, patience, accuracy, positive way, quick approach, willingness and strong product knowledge make you good candidate for customer service or technical support executive job role.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |