Subject: Tech Support Candidate - Sarita Sah
From: Sarita Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 14:12:47 -0500

| | Tech Support Test

Name | Sarita Sah
E-mail | [email-masked]
Phone Number | (91) 7859909534
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Janakpuri New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Teleperformance | Tech support | 18 July 2018 | 32000
Previous Employer 2 | Soffthink solutions | Software implement | 5 Oct 2016 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly will check the letters of the website if it's correctly typed.
Secondly will check the internet connection.
If there is internet issues, will check the LAN cable n the midem/ router if it's working properly or not.
Also will check the browser settings if the website is blocked or not n clear the history n cache.
After doing all these, the website should open undoubtedly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The Bluetooth must be on.
The phone should also be on the Bluetooth should be on too.
After this the connection will get establish after maintaining the distance between the two devices.
Now the Bluetooth is good to go to play the desired things.

What according to you makes you a good candidate for customer service or technical support job? | I am a very good listener and having patience so can understand the customer's issues. Can calm down the irated customer so he tells issue for resolution. Can fix the issue in no time n customer problem gets solved. Customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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