Subject: Tech Support Candidate - Dhanurjay Pradhan
From: Dhanurjay Pradhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 11:05:46 -0500

| | Tech Support Test

Name | Dhanurjay Pradhan
E-mail | [email-masked]
Phone Number | (110054) 9752173937
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mukharjee nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Imsi India pvt ltd | Sr system engineer | 15feb | 21000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will check company policy  for restricted site...
Go-to internet options for checking proxy server  and add site address in trusted side from security...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go-to setting
Tap Bluetooth options
Turn on Bluetooth
Press the speaker button
List of available devices will appear
On our select speaker

What according to you makes you a good candidate for customer service or technical support job?

Sound knowledge of software and hardware for technical support

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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