Subject: Tech Support Candidate - Prince Kumar
From: Prince Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 10:09:15 -0500

| | Tech Support Test

Name | Prince Kumar
E-mail | [email-masked]
Phone Number | (0132) 7830373272
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Active directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smartsystems Solution pvt.ltd | L2 Engineer | NA | 19100
Previous Employer 1 | Akp Constants | L2 Engineer | 05 September | 15500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Before I am check internet is working properly or not.
2. I will clean the browser history.
3. Which group policy has added the user.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first before open the mobile and speaker bluetooth.
2. search the bluetooth speaker name in mobile.
3. and then connect.

What according to you makes you a good candidate for customer service or technical support job? | Technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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