Subject: Tech Support Candidate - MOHD ARSHAD ZAIDI
From: MOHD ARSHAD ZAIDI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 07:47:18 -0500

| | Tech Support Test

Name | MOHD ARSHAD ZAIDI
E-mail | [email-masked]
Phone Number | (+91) 9650573508
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | OKHLA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SOFTWARE DATA (INDIA) | SOFTWARE PROGRAMMER | 25/06/2020 | 40000
Previous Employer 1 | HCL | ANALYST | 23/04/2019 | 13933
Previous Employer 2 | C-DOT | TRAINEE | 31/01/2018 | 8400

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps involved in troubleshooting:

1. Restart the Device.

2. Check and make sure that you have a working internet connection.

3. Check if the website is working for others or not.

4. Clear Cache and Cookies.

5. Try opening the website using another browser such as internet explorer, google chrome, etc.

6. Use Ping Checker (Ping Command).

7. Run Traceroute command and check.

8. Use Website & Network Monitoring Tools.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps involved in connecting a Bluetooth speaker to a mobile phone are as follows:

1. Go to Setting on Phone.

2. Click on Bluetooth Option.

3. Turn on the Bluetooth.

4. Turn on the Bluetooth of the Speaker to make it discoverable.

5. A list of currently available Bluetooth devices will be shown.

6. Connect to the Bluetooth speaker it is usually shown by its Brand Name or Model Number.

7. Now you are connected to the Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

There are a lot of reasons which make me eligible for this job role. some of them are mentioned below:

1. Academic Qualification

2. Softspoken and Good Listener.

3. Willingness to provide correct resolution of the probelm.

4. Good Communication Skills.

5. Maintaining professional relationships with customers.

6. Conflict Resolution.

7. Approachable Personality.

8. Team work and Team Build Ability.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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