Subject: Tech Support Candidate - Gaurav Rawat
From: Gaurav Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 06:00:27 -0500

| | Tech Support Test

Name | Gaurav Rawat
E-mail | [email-masked]
Phone Number | (91) 9911596588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur vihar phase 3
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Analyst | 1April 2020 | 22400
Previous Employer 1 | One97 Communications Pvt.. Ltd. | Senior Executive | 2April2018 | 17800
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will use another web browser to open it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open the bluetooth.
Search the desired speaker.
Connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job?

Listen to the query firstly.
Secondly provide immediate response
Finally make resolution to the particular query and make customer happy and ask for the review.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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