Subject: Tech Support Candidate - Sonu Kumar
From: Sonu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 04:43:55 -0500

| | Tech Support Test

Name | Sonu Kumar
E-mail | [email-masked]
Phone Number | (+91) 9718073873
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Tech Support of a Product

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Prologic Web Solutions Pvt. Ltd. | Business Development Executive | September 2020 | 30000
Previous Employer 1 | Cyfuture India Pvt. Ltd. | Customer Support Executive | March 2020 | 25000
Previous Employer 2 | Highlands Infotech Pvt. Ltd. | Sales Coordinator | April 2018 | 23000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First thing I'll try to understand is what sort of error I'm getting and then will first check my internet connection and will make sure my internet is working and if it does work then I'll check spelling of my domain and if internet connection is ok and spelling of domain is ok then I'll be able to open mentioned website. And if internet or spelling of website is not ok then will fix the same and will go ahead.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step one is I'll switch on Bluetooth speaker.
Step two is I will switch on Bluetooth option in my mobile phone and once I'll switch on Bluetooth option in mobile phone, mobile phone will scan Bluetooth speaker.

Step three is I will pair my mobile phone with Bluetooth speaker.

That's all I'll do.

What according to you makes you a good candidate for customer service or technical support job? | I always wanted to be in a profession where I could help people and customer service or technical support job is a profession where I can do what I always wanted to do. So, in customer service I help people by solving their problem and for me this is amazing. Also, I've leadership skills, I'm people's man, I love working with people and solving their problem. And most importantly, I've two years work experience in Customer Service profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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