Subject: Tech Support Candidate - Abhishek Yadav
From: Abhishek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 03:56:12 -0500

| | Tech Support Test

Name | Abhishek Yadav
E-mail | [email-masked]
Phone Number | (+91) 9664729499
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sanghvi Infotech Pvt Ltd | Software developer | 18/12/20 | 25000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check for my internet connection wether internet is working or not. If it's working then I will clear ask user to clear browsing history and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Turn on speaker's bluetooth.
2) Pair bluetooth speaker with mobile phone by turning on mobile's bluetooth.
3) After pairing bluetooth speaker will get connected to mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I can handle customer with full involement of resolving their queries.I have capabilities to solve customer's issues regarding their product.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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