Subject: Tech Support Candidate - Rahul Adak
From: Rahul Adak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 03:41:45 -0500

| | Tech Support Test

Name | Rahul Adak
E-mail | [email-masked]
Phone Number | (91) 9999875425
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida Sector 19
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Capline Services | Sr. CCE | December 1, 2020 | 30, 000
Previous Employer 1 | AMS Comtel | Sr. CCE | January 31st, 2019 | 20, 000
Previous Employer 2 | Ienergizer | Sr. CCE | March 31st, 2018 | 29, 500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We will try to clear the cache of our browser and history and refresh our mobile network connection, in case we are using the mobile network.

We will also check if the website link is correct or not.

We will try to change the browser we are in, If we are at chrome and the website is not opening, then it might not be compatible with Chrome, then we need to change the browser that we are using to open the website.

We have to make sure that Javascript is on our mobile as websites don't run without Javascript mostly.

try opening the desktop version of the website.

Change the network and try to view the website again.

Check if there is limited access or some site error in the website page when opened for the first time, then site might be down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

!) First, make sure the speaker is on.

2) Then make sure Bluetooth is on in your mobile phone.

3) The speaker device is visible and mobile Bluetooth is visible to the speaker.

4) Do not take the speaker far from the phone. Try to keep in range and then start pairing.

5) Once paired you can test the range of the speaker.

What according to you makes you a good candidate for customer service or technical support job?

The ideal candidate is one who is able to not only resolve the customer's query or give a solution to his/her complaints but also ensure that customer is satisfied with the solution offered to him/her.

The customer is delighted with the solution offered and appreciates the services offered and gives a good rating to the rep for the service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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