Subject: Tech Support Candidate - Debobroto Choudhury
From: Debobroto Choudhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 30 Dec 2020 02:09:50 -0500

| | Tech Support Test

Name | Debobroto Choudhury
E-mail | [email-masked]
Phone Number | (+91) 9643654585
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 42
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ecolab | Territory manager in Training | 14th Aug 2020 | 30000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will try to refresh the page if fails,
I will reopen it in another Tab if that fails,
I will switch the browser and try reopening it if that fails,
I will try deleting the cookies and history if that fails too,
I will try to check my internet connection and maybe restart my router

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn ON bluetooth on both the devices
2. Select the device to be paired on the device with which you are searching.
3. It Will display a passkey on both the devices to ensure whether you have selected the correct device or not
4. Select pair and you are ready to go

What according to you makes you a good candidate for customer service or technical support job?

I am an optimistic individual
I fulfill all the required skills needed for a customer support job
Since i have a previous experience of dealing with customers on a B2B level, i can assure that with proper guidance i can be an asset to your organization

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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