Subject: Tech Support Candidate - Vipin Kumar agrahari Vipin
From: Vipin Kumar agrahari Vipin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 22:57:38 -0500

| | Tech Support Test

Name | Vipin Kumar agrahari Vipin
E-mail | [email-masked]
Phone Number | (201301) 8887895336
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 22
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Super auto India ltd | Quality engineer | May 2020 | 30000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart device,many basic problems can be solved simply restarting device.
2.make sure the internet connection work.
3.Check if the website is down for everybody or just me.
4.Is the website down for everybody,yes try again later,no try another browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step1. Pair a Bluetooth accessory
Swipe down from the tap of the screen.
Touch and hold Bluetooth.
Tap pair new device,if you don't find pair new device check under, available device or tap more
Tap the name of the Bluetooth device u want to pair with your device
Follow on screen instructions.

What according to you makes you a good candidate for customer service or technical support job?

Patience patience crucial for customer service professional .
Attentiveness
Ability to use positive language
Time management skills
Ability to read customer.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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