Subject: Tech Support Candidate - Puneet Kumar
From: Puneet Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 21:24:38 -0500

| | Tech Support Test

Name | Puneet Kumar
E-mail | [email-masked]
Phone Number | (0) 9136924320
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hapur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AGS | Support Engineer L1 | Currently working | 21000/-
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all we will check website url is correct or not with check by other system next check network also with internet .If network have any proxy settings please check once.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on BT your speeker then your mobile BT and search for new device find it and connect with pair code..
What according to you makes you a good candidate for customer service or technical support job? | I have a 5+year experience as end user support Engineer we handle daily basis new troubleshooting.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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