Subject: Tech Support Candidate - Lokendra Singh
From: Lokendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 21:19:48 -0500

| | Tech Support Test

Name | Lokendra Singh
E-mail | [email-masked]
Phone Number | (201305) 8979972314
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Salarpur bhangel Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I'll be check my internet connection if internet connection is working good. I'll refresh the browser.
I 'll restart my device. After that if web page is not opening than I'll delete all cokies of browser and I 'll be change the proxy of broswer.

And most important thing I'll check the website is down for everybody or me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I'll open the Bluetooth of my mobile and device.
Than
2. i'll tap new pair device. If I don't find new pair device than I'll refresh the pairing.
3. I'll tap the name of the Bluetooth device because I want to need pair with my device.
4. I'll follow the instructions that shown on my mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I don't have much knowldge for this job if you give ne a chance i'll try to give my best. Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |