Subject: Tech Support Candidate - Kumari Richa
From: Kumari Richa <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 14:24:35 -0500

| | Tech Support Test

Name | Kumari Richa
E-mail | [email-masked]
Phone Number | (+91) 9911263339
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad(Haryana)
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, I will check my internet or Wi-Fi connection.
2. If the connection is on and still my website is not opening, then I will reload the page.
3. Now, I will close the browser screen and reopen it and again search for that particular website.
4. If still my website is giving an error, then I shutdown my device and restart it.
5. If still my website is not working then I will check if the website is down for all users or only for me.
6. If still my website is not working then I will try later.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker.
2. Now, I will search for Bluetooth option in my mobile phone and turn on it.
3. I will click on scan available devices option and wait for mobile to complete its search.
4. Now, I will select the name of my Bluetooth speaker and paired it with my mobile's Bluetooth.
5. Speaker will make sound as 'Connected'.
6. The connection is completed. Now, I can listen my favourite songs.

What according to you makes you a good candidate for customer service or technical support job?

As I am MCA postgraduate and a fresher, I want to make my career in IT sector. I have not that much interest in coding so I thought technical support job profile will give a great chance to grow in IT sector as well as giving me experience and skills that I want to learn.

My Soft Skills-
-Problem Solver
-Analytical Thinking
-Leadership Quality
-Time Management

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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