Subject: Tech Support Candidate - Arshad Fahmi
From: Arshad Fahmi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 12:47:46 -0500

| | Tech Support Test

Name | Arshad Fahmi
E-mail | [email-masked]
Phone Number | (+91) 8800836364
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Extension
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Noon | Associate | January 17, 2021 | 27000 in hand
Previous Employer 1 | ABSAS Sol. Pvt. Ltd. | Associate | June 2, 2020 | 22000 in hand
Previous Employer 2 | Paytm | Associate | September 27, 2016 | 17000 in hand

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check if the URL is typed correctly.
2. Checking if the device has internet access or not.
3. Checking the response code browser returned from the server.
4. Check firewall allow/deny rules (if required).

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth speaker.
2. Turn on the Bluetooth on the device.
3. Search for the device to pair(Bluetooth Speaker).
4. Click on the appeared name to pair and connect.
5. Wait until the connection established.

What according to you makes you a good candidate for customer service or technical support job?

1. Multitasking
2. Keen of deep case analysis.
3. Sharp memory
4. Polite and Professional
5. Pay attention root cause of the problem.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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