Subject: Tech Support Candidate - Varsha Sirohi
From: Varsha Sirohi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 11:43:22 -0500

| | Tech Support Test

Name | Varsha Sirohi
E-mail | [email-masked]
Phone Number | (91) 9725788847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer pvt ltd | Sr.customer support executive | March 2020 | 29,000
Previous Employer 1 | Pragati power product | Customer support executive | May 2019 | 20,000
Previous Employer 2 | Coins art llp | Web system administrator | April 2018 | 15,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all I would like to reload the page, if I still get an error
2. I'll check my connection.
3. Will open another website to confirm the error.
4. I'll read the error and will search on google for basic troubleshooting.
5. Will clear cache on my chrome and clear the cookies.
6. Will try to open the website using incognito mode.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on bluetooth speaker
2. Turn on mobile phone's bluetooth
3. Click on scan available devices on mobile phone
4. Click on bluetooth speaker's name
5. Now it's connecting.

What according to you makes you a good candidate for customer service or technical support job?

1. I am so polite, it helps me to understand customer's issue even if customer is aggressive.
2. I love to learn new things.
3. I'm hard and smart worker.
4. I have good writing skills.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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