Subject: Tech Support Candidate - Rahul Maini
From: Rahul Maini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 11:11:13 -0500

| | Tech Support Test

Name | Rahul Maini
E-mail | [email-masked]
Phone Number | (88823) 01280
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sector76
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PC Solutions | Project engineer | 16Jan2021 | 30000
Previous Employer 1 | Karsun Solutions | Hardware support | dec2019 | 26000
Previous Employer 2 | Acer PVT LTD | Customer support | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check network connection, whether internet connection is established or not, after that,
If not than will check IP address, if ip address is ok than I will check if that website is down for everybody or just me, if it was only from my side then I will restart my device.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on Bluetooth on my device and speaker
2) Make Bluetooth discoverable from speaker
3) Name of speaker will show on my phone
4) click on Bluetooth device name to connect

What according to you makes you a good candidate for customer service or technical support job? | Understanding what do customer need and giving them A+ services
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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