Subject: Tech Support Candidate - MALINI KUMARI
From: MALINI KUMARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 29 Dec 2020 11:04:44 -0500

| | Tech Support Test

Name | MALINI KUMARI
E-mail | [email-masked]
Phone Number | (+91) 8171083798
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Luckin India | HR | 1/1/2021 | 30000
Previous Employer 1 | Glitzstar India | HR | N/A | 25000
Previous Employer 2 | M2kr Enterprises | HR | N/A | 19000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all check the internet connection.
2.If internet is working fine ,than will check close the browser and open again ,if the problem persist again then step 3
3.Open different browser and open the www.ndtv.com,if it still the same then step4
4.open the browser settings ,clear the cookies ,history etc.again open close the browser,then open again and try to open ndtv again,if still the same then step5
5.Open the browser's setting,check the certificate of the website if its ok or not.
6.If still the error ,then shutdown the computer and restart it and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on  the bluetooth device.
2. Open the Bluetooth option on the mobile
3.Search the device to be connected and paired it .
4. You are good to go now,enjoy

What according to you makes you a good candidate for customer service or technical support job? | My technical knowledge and elaboration capabilities
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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